Privacy Policy
Effective Date: January 1, 2025
1. Introduction and Overview
At Torox (operated by Torox), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our decentralized trading platform and related services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Data Collection Practices
Information We Collect
Personal Information:
- Wallet addresses and transaction data
- Email addresses (if provided for notifications)
- IP addresses and device information
- Browser type and operating system
Usage Data:
- Trading history and transaction patterns
- Platform interaction data
- Feature usage statistics
- Performance and error logs
Important: We do not collect or store private keys, seed phrases, or any sensitive wallet credentials. Your funds remain under your complete control at all times.
3. Cookie Usage Policy
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you interact with our services and improve functionality.
Essential Cookies:
Required for basic platform functionality, including:
- Maintaining your session and preferences
- Enabling secure transactions
- Remembering your wallet connection status
Analytics Cookies:
Help us improve our services by tracking:
- Platform usage patterns
- Feature popularity and effectiveness
- Performance metrics
4. Third-Party Integrations
Our platform integrates with various third-party services to provide comprehensive trading functionality. These integrations may involve sharing certain data as outlined below:
Blockchain Networks:
- Solana blockchain for transaction processing
- Public wallet addresses and transaction data
- Smart contract interactions
Wallet Providers:
- Phantom, Solflare, and other supported wallets
- Connection status and public key information
- Transaction authorization requests
Analytics Services:
- Usage analytics and performance monitoring
- Anonymized user behavior data
- Platform optimization insights
5. User Rights and Controls
You have several rights regarding your personal information and how it's used on our platform:
Access and Portability:
- Request access to your personal data
- Export your trading history and data
- Receive data in a structured, machine-readable format
Correction and Deletion:
- Correct inaccurate personal information
- Request deletion of your account and associated data
- Withdraw consent for data processing
Privacy Controls:
- Manage cookie preferences
- Opt-out of non-essential data collection
- Control notification settings
To exercise any of these rights, please contact us using the information provided in the Contact section below.
6. Data Retention Policies
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:
Account Data:
Retained while your account is active and for 3 years after account closure for:
- Compliance with financial regulations
- Fraud prevention and security
- Legal dispute resolution
Transaction Records:
Blockchain transactions are permanent and immutable, but we retain associated metadata for:
- 7 years for tax and regulatory compliance
- Ongoing security monitoring
- Platform improvement analysis
Analytics Data:
- Anonymized usage data retained for 2 years
- Performance logs retained for 1 year
- Error logs retained for 6 months
7. Security Measures
We implement comprehensive security measures to protect your personal information and ensure the integrity of our platform:
Technical Safeguards:
- End-to-end encryption for sensitive data transmission
- Secure server infrastructure with regular security audits
- Multi-factor authentication for administrative access
- Regular security updates and vulnerability assessments
Operational Security:
- Limited access to personal data on a need-to-know basis
- Regular employee security training
- Incident response procedures
- Data backup and recovery systems
8. International Data Transfers
As a global platform, we may transfer your personal information to countries outside your jurisdiction. We ensure adequate protection through:
- Compliance with international data protection frameworks
- Contractual safeguards with third-party processors
- Regular assessment of data protection adequacy
- User consent for cross-border data transfers where required
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Post the updated policy on our platform
- Update the "Effective Date" at the top of this document
- Notify users via email or platform notifications for material changes
- Provide a summary of key changes when applicable
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
Privacy Officer
Response Time:
We aim to respond to all privacy-related inquiries within 72 hours. For complex requests, we may require up to 30 days to provide a complete response.
Regulatory Complaints:
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.